Shipping policy

All Gabriella Luchini Jewellery orders are packed with care and shipped from Sydney, Australia.

Please read the information below before placing your order. If you have any questions about shipping, delivery or timelines, please contact hello@gabriellaluchini.com.

Order Processing

Ready-to-wear pieces are usually packed and dispatched within 2–5 business days of your order being placed, unless otherwise stated on the product page.

Custom, bespoke, semi-custom, made-to-order and Studio Stones pieces that require setting or making will be shipped once the piece is complete and the final balance has been paid.

Bespoke pieces usually take approximately 6–8 weeks to create, unless otherwise discussed or stated in writing.

You will receive an order confirmation after placing your order. Once your order has been shipped, you will receive tracking information where available.

Australian Shipping

We ship within Australia using Australia Post and StarTrack.

Shipping options and rates are calculated at checkout.

Australian orders are sent with tracking. Signature on delivery may be required, particularly for higher-value pieces.

Estimated delivery times are provided as a guide only and may vary depending on your location, the carrier, public holidays, weather events, peak periods or circumstances outside our control.

International Shipping

International shipping may be available to selected countries.

Shipping options and rates will be calculated at checkout where available. If your country is not listed, please contact hello@gabriellaluchini.com before placing an order.

International delivery times vary depending on the destination, customs processing, local postal services and other factors outside our control.

Customs, Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, tariffs, handling fees or other charges applied by their country.

These charges are not included in the product price or shipping cost unless expressly stated.

Gabriella Luchini Jewellery is not responsible for delays caused by customs or border processing.

If an international order is returned to us due to unpaid customs charges, refusal of delivery, failure to collect, or incorrect address details, additional postage or handling fees may apply.

Shipping Address

Please ensure your shipping address is correct before placing your order.

Gabriella Luchini Jewellery is not responsible for orders delivered to an incorrect address supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at hello@gabriellaluchini.com. We will do our best to update the address before dispatch, but changes may not be possible once an order has been shipped.

Secure Delivery

Jewellery is valuable and should be delivered to a safe and secure address.

We recommend using an address where someone will be available to receive the parcel, especially for higher-value pieces.

If a parcel is returned to us because it could not be delivered, was not collected, or the address was incorrect, additional shipping fees may apply to resend the order.

Lost, Delayed or Damaged Parcels

Delivery times are estimates only and are not guaranteed.

Gabriella Luchini Jewellery is not responsible for delays caused by postal carriers, courier services, customs, public holidays, peak periods, weather events, natural disasters, industrial action or circumstances outside our control.

If your parcel appears delayed or lost, please contact us and we will assist where possible.

If your parcel arrives damaged, please contact hello@gabriellaluchini.com as soon as possible with your order number, a description of the issue and clear photographs of the packaging and item.

Nothing in this policy limits your rights under Australian Consumer Law.

Local Collection

Local collection from the Gabriella Luchini Jewellery studio may be available by appointment only.

Please do not visit the studio to collect an order unless a collection time has been confirmed in writing.

Studio collection details will be arranged directly where applicable.

Multiple Items in One Order

If your order contains both ready-to-wear and made-to-order or custom items, your order may be shipped together once all items are complete, unless otherwise arranged.

If you would like available items shipped separately, please contact us before placing your order or as soon as possible after ordering. Additional shipping fees may apply.

Pre-Orders, Made-to-Order and Custom Pieces

Production timelines are separate from shipping timelines.

If a product is listed as made-to-order, pre-order, custom, bespoke, semi-custom or part of Studio Stones, the estimated making time will apply before the item is shipped.

Any shipping timeframe begins once the item has been completed, packed and dispatched.