Privacy Policy

Gabriella Luchini Jewellery respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains how Gabriella Luchini Jewellery collects, uses, stores and shares personal information when you visit our website, make a purchase, submit an enquiry, join our mailing list, interact with us online, or otherwise use our services.

In this Privacy Policy, “we”, “us” and “our” refer to Gabriella Luchini Jewellery. “You” and “your” refer to the person using our website, purchasing from us, making an enquiry or communicating with us.

Gabriella Luchini Jewellery is powered by Shopify, which enables us to provide our online store and related services.

By using our website, placing an order, submitting an enquiry or otherwise communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we may collect depend on how you interact with us, but may include:

• your name;

• email address;

• phone number;

• billing address;

• shipping address;

• payment and transaction information;

• order history;

• account details, if you create an account;

• information you provide through enquiry forms;

• information you provide when booking a consultation;

• ring size, jewellery preferences, metal preferences and gemstone preferences;

• budget, timeline and design details for custom or bespoke enquiries;

• photographs, sketches, reference images or documents you upload or send to us;

• details about heirloom jewellery or gemstones you would like remodelled;

• communications between you and Gabriella Luchini Jewellery;

• reviews, testimonials or feedback you choose to provide;

• marketing preferences;

• device, browser, IP address and website usage information;

• information collected through cookies, pixels, analytics tools and similar technologies.

We do not usually need to collect sensitive personal information. If you choose to share personal stories, family history, sentimental details or other personal information as part of a custom, heirloom or Ritual Union enquiry, we will only use that information for the purpose of understanding and responding to your enquiry or creating your piece.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• visit or browse our website;

• create an account;

• place an order;

• add products to your cart;

• purchase a product or service;

• submit a contact, custom, bespoke, Studio Stones or Ritual Union enquiry;

• book or attend a consultation;

• join our mailing list;

• respond to an email or marketing communication;

• leave a review or testimonial;

• communicate with us by email, form, social media, phone or in person;

• upload images, references or documents;

• otherwise provide information to us.

We may also collect information automatically when you use our website, including through cookies, pixels, analytics tools and similar technologies.

We may receive information from third-party providers who help us operate our business, including Shopify, payment processors, shipping providers, email marketing platforms, analytics providers, advertising platforms and other service providers.

3. Custom, Bespoke, Studio Stones and Ritual Union Enquiries

When you submit a custom, bespoke, Studio Stones, heirloom remodelling or Ritual Union enquiry, we may collect information that helps us understand your request.

This may include:

• the type of piece you would like to create;

• ring size or other sizing details;

• preferred metal;

• gemstone preferences;

• budget;

• timeline or important dates;

• design ideas or references;

• uploaded images;

• details about existing jewellery, heirloom pieces or customer-supplied stones;

• sentimental or symbolic information you choose to share;

• communication history related to your enquiry or commission.

We use this information to respond to your enquiry, prepare design directions, source stones, provide quotes, manage timelines, create your piece and maintain records of your commission.

Please only provide information you are comfortable sharing.

4. Payment Information

Payments made through our website are processed by third-party payment providers, including Shopify and any other payment options made available at checkout.

We do not directly store your full credit card or debit card details.

Payment providers may collect and process payment information, billing details and transaction information in accordance with their own privacy policies and terms.

5. How We Use Your Personal Information

We may use your personal information to:

• operate and maintain our website;

• provide our products and services;

• process and fulfil orders;

• process payments;

• arrange shipping and delivery;

• respond to enquiries;

• provide customer service;

• book and manage consultations;

• prepare quotes;

• create custom, bespoke, Studio Stones and Ritual Union pieces;

• communicate with you about your order, enquiry or commission;

• manage returns, exchanges, repairs, resizing or aftercare;

• send order updates, shipping updates and service-related messages;

• send marketing emails where you have subscribed or where permitted by law;

• personalise or improve your shopping experience;

• understand how customers use our website;

• improve our website, products, services and customer experience;

• manage reviews, testimonials and feedback;

• prevent fraud, misuse or security issues;

• comply with legal, tax, accounting and record-keeping obligations;

• enforce our Terms of Service and other policies;

• protect our rights, business, customers and website.

6. Marketing, Email and Advertising

If you subscribe to our mailing list, make a purchase, submit an enquiry or otherwise opt in to receive communications, we may use your personal information to send you marketing communications.

These may include emails about new jewellery, Studio Stones, one-of-a-kind releases, Ritual Union, custom work, events, studio updates, offers or other Gabriella Luchini Jewellery news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you service-related messages, such as order confirmations, shipping updates, appointment details, commission updates or responses to enquiries.

We may also use advertising platforms, pixels, cookies or similar technologies to show relevant ads or measure the effectiveness of our advertising. This may include platforms such as Pinterest, Meta, Google, Shopify or other advertising and analytics services.

You may be able to adjust your browser settings, device settings or platform preferences to limit cookies, tracking or personalised advertising.

7. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic, improve performance and support marketing or advertising.

Cookies may collect information such as your IP address, browser type, device information, pages visited, items viewed, cart activity, referring websites and interactions with our website.

You can usually disable or manage cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Who We Share Personal Information With

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our services, fulfil orders or comply with legal obligations.

These may include:

• Shopify, as our ecommerce platform;

• payment processors;

• shipping, courier and postal providers;

• email marketing platforms;

• website hosting, maintenance and technical providers;

• analytics providers;

• advertising and marketing platforms;

• review, booking, form or customer service tools;

• professional advisers, such as accountants, bookkeepers, legal advisers or insurers;

• government, regulatory or law enforcement bodies where required by law;

• other service providers who help us operate Gabriella Luchini Jewellery.

We only share personal information where it is reasonably necessary for the purpose of providing our products and services, operating our website, managing our business, complying with the law, or where you have consented.

9. Relationship With Shopify

Gabriella Luchini Jewellery is powered by Shopify.

Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the ecommerce services used by our store.

Information you submit through our website may be transmitted to and processed by Shopify and its service providers, which may be located outside Australia.

Shopify may also use certain information collected through your interactions with our store, Shopify and other merchants to provide enhanced services, analytics, fraud prevention, checkout functionality, advertising or other ecommerce features.

To learn more about how Shopify handles personal information, you can visit Shopify’s privacy policy and privacy portal.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or services, including payment providers, social media platforms, shipping services, booking tools or other external websites.

We are not responsible for the privacy practices, security, content or policies of third-party websites or platforms.

If you click a third-party link or use a third-party service, you should review that provider’s own privacy policy and terms.

11. Overseas Disclosure

Some of our service providers may store, process or access personal information outside Australia.

This may include Shopify, payment providers, email marketing platforms, analytics providers, advertising platforms, cloud storage providers or other technology services.

By using our website, placing an order or communicating with us, you acknowledge that your personal information may be disclosed to or processed by service providers located outside Australia, where reasonably necessary to provide our products and services or operate our business.

Where required by applicable law, we will take reasonable steps to ensure that overseas service providers handle personal information appropriately.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee perfect security.

Please take care when sending sensitive or confidential information online. We recommend not sending full payment card details, passwords or highly sensitive information by email or unsecured channels.

13. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• complete and manage orders;

• provide customer service;

• maintain business, tax and accounting records;

• manage custom, bespoke or heirloom commissions;

• respond to enquiries;

• manage repairs, resizing or aftercare;

• comply with legal obligations;

• resolve disputes;

• prevent fraud or misuse;

• improve our business and services.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

14. Access, Correction and Deletion

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

Depending on where you live and the laws that apply, you may also have the right to request deletion of certain personal information.

Before responding to a request, we may need to verify your identity.

We may be unable to delete certain information where we are required or permitted to retain it for legal, tax, accounting, fraud prevention, dispute resolution or business record-keeping purposes.

To make a request, please contact us using the details at the end of this Privacy Policy.

15. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information where appropriate.

16. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Please include your name, contact details and a clear description of your concern.

We will aim to respond within a reasonable timeframe.

Depending on the laws that apply to you, you may also have the right to contact a relevant privacy or data protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal obligations or privacy practices.

The updated version will be posted on this page with the “Last updated” date amended.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

18. Contact

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related request, please contact:

Gabriella Luchini Jewellery
Email: hello@gabriellaluchini.com
Postal Address: SU33, Level 3, 647–649 George Street, Sydney NSW 2000, Australia
ABN: 88553556391