Repairs & Resizing

Gabriella Luchini Jewellery may offer repairs, resizing or maintenance on Gabriella Luchini Jewellery pieces, depending on the nature of the piece, the issue and the work required.

Repairs may include:

• checking settings;
• tightening stones;
• replacing missing stones where possible;
• repairing broken chains or clasps;
• reshaping rings;
• refinishing or polishing;
• resizing rings;
• general maintenance.

Each repair is assessed individually before work begins.

If you believe your piece has a manufacturing fault, please contact us as soon as possible at hello@gabriellaluchini.com with your order number, a description of the issue and clear photographs.

We will assess the piece and, where required, offer an appropriate remedy. This may include a repair, replacement, refund or other solutions depending on the nature of the issue.

Jewellery is delicate and should be worn with care.

Normal wear and tear, accidental damage, impact damage, misuse, improper storage, exposure to chemicals, loss of stones due to force, and damage caused by third-party repairs or alterations are not considered manufacturing faults.

Examples of wear and tear may include:

• surface scratches;
• dulling or changes to finish over time;
• bent or misshapen bands from impact or pressure;
• broken chains from pulling or catching;
• worn claws or settings;
• lost stones caused by impact, force or wear;
• damage from chemicals, perfumes, lotions, cleaning products, chlorine or salt water.

If you are unsure whether an issue is a fault or wear and tear, please contact us and we will assess the piece.

Some rings can be resized, while others may not be suitable due to the design, stone placement, setting style, metal, finish or structure of the piece.

Resizing is assessed on a case-by-case basis.

If a ring has been made to the size provided at the time of order and later requires resizing, this is generally not considered a fault.

Resizing may incur an additional fee. The cost will depend on the design, metal, amount of size adjustment required and any additional work involved.

We strongly recommend being professionally sized by a jeweller before ordering a ring, especially for custom, bespoke, wide-band or one-of-a-kind pieces.

Ring size can vary depending on band width, temperature, time of day and individual hand shape.

If you are based in Sydney, you are welcome to book a studio sizing appointment before ordering. Gabriella can size you in under 10 minutes.

For custom engagement rings, we understand that the recipient's exact ring size cannot always be confirmed before the proposal. Where a custom engagement ring has been made by Gabriella Luchini Jewellery, one complimentary resize is included within 3 months of collection or delivery, provided the ring can be safely resized without compromising the design, gemstone setting or structure of the piece.

Additional costs may apply if the resize requires significant remaking, additional materials, replacement stones, or work beyond a standard size adjustment.

Please contact Gabriella Luchini Jewellery before taking your piece to another jeweller for repair, resizing or alteration.

Repairs, resizing or alterations carried out by another jeweller may affect the structure, finish or integrity of the piece and may limit the repair support Gabriella Luchini Jewellery can offer in future.

Repair and resizing costs are quoted individually after assessment.

Fees may apply for:

• resizing;
• refinishing or polishing;
• stone replacement;
• chain, clasp or component repairs;
• damage caused by wear and tear, misuse or accident;
• repairs required after third-party alteration.

If the issue is confirmed to be a manufacturing fault or otherwise covered under Australian Consumer Law, we will provide an appropriate remedy in accordance with your rights.

Customers are responsible for safely sending pieces to Gabriella Luchini Jewellery for assessment unless otherwise required by law.

Please do not send any piece to the studio before contacting us and receiving confirmation.

We recommend using a tracked and insured postal service, as Gabriella Luchini Jewellery is not responsible for items lost or damaged in transit. For Sydney based clients, in-person drop off may be arranged by appointment.

Return shipping fees may apply once the repair or resizing has been completed.

Repair and resizing timeframes vary depending on the nature of the work, studio capacity, material availability and whether replacement stones or components are required.

We will provide an estimated timeframe once your piece has been assessed.

To request a repair or resize, please email hello@gabriellaluchini.com with:

• your name;
• order number, if available;
• clear photographs of the piece;
• a description of the issue;
• your current ring size and desired ring size, if requesting resizing;
• any relevant details about how the issue occurred.

Please wait for confirmation before sending your piece to the studio.

For repair and resizing enquiries, please contact: hello@gabriellaluchini.com